nrs-award-logoBowers Design Build has won the NRS Award in Customer Satisfaction1 presented by Professional Builder magazine. The Excellence in Class award distinguishes Bowers as one of the top remodelers for customer satisfaction in North America.

“Bowers Design Build is a company that goes to great lengths to make sure their customers are not merely satisfied, but are thoroughly delighted with their building experience,” states Paul Cardis, CEO of NRS Corporation2 “An exceptional company like Bowers Design Build understands that the customers are looking for quality work and a delightful experience.”

NRS Corporation, an independent survey research firm, interviewed Bowers’ clients and found that Bowers’ overall customer satisfaction ratings scored as the second highest the country. Bowers had some of the highest rankings for project design, adherence to construction schedule, quality of workmanship and price/value of project. And, 100% of Bowers’ customers surveyed would use them again and recommend them to others.

“I am thrilled to receive this award on behalf of the entire Bowers team. I work with some of the best people in the industry. We will do whatever it takes to make a client happy and that is an attitude shared by everyone on the Bowers team. We call it the Bowers Way and our clients know that we each personally guarantee our best on every project.”
– Bowers President, Bruce Bowers

Here are two charts that give more details on the survey results:

NRS Customer Satisfaction Results: Summary

Home Builder in Northern Virginia

NRS Customer Satisfaction Results: Production Crew

Home Builder in Northern Virginia

In addition to participating in the NRS survey research, Bowers surveys every client after the project is complete. This feedback ensures that we are always on the top of our game and doing everything possible to give clients the best remodeling experience.

1 This survey was conducted in 2005 and was the last year Professional Builder awarded this designation to companies in the remodeling category.
2 NRS Corp. is the leading provider of customer satisfaction research in the homebuilding industry. NRS maintains the largest homeowner satisfaction database, compiled from more than 250,000 homeowner surveys annually. NRS surveys customers from more than 300 builders annually.