Bowers Design Build has won the NRS Award in Customer Satisfaction1 presented by Professional Builder magazine. The Excellence in Class award distinguishes Bowers as one of the top remodelers for customer satisfaction in North America.
“Bowers Design Build is a company that goes to great lengths to make sure their customers are not merely satisfied, but are thoroughly delighted with their building experience,” states Paul Cardis, CEO of NRS Corporation2 “An exceptional company like Bowers Design Build understands that the customers are looking for quality work and a delightful experience.”
NRS Corporation, an independent survey research firm, interviewed Bowers’ clients and found that Bowers’ overall customer satisfaction ratings scored as the second highest the country. Bowers had some of the highest rankings for project design, adherence to construction schedule, quality of workmanship and price/value of project. And, 100% of Bowers’ customers surveyed would use them again and recommend them to others.
“I am thrilled to receive this award on behalf of the entire Bowers team. I work with some of the best people in the industry. We will do whatever it takes to make a client happy and that is an attitude shared by everyone on the Bowers team. We call it the Bowers Way and our clients know that we each personally guarantee our best on every project.”
– Bowers President, Bruce Bowers
Here are two charts that give more details on the survey results: