Bowers’ Ideal Customer Experience Model

		You meet with a senior leader of our business, VP, John Coburn or our President, Bruce Bowers. We discuss your ‘wish list’ and talk about how our company will create unique design solutions and give you an overall Ideal Customer Experience in your project. In this first visit, we give you a sense for design and construction costs and time frames. John or Bruce will be your Bowers Team lead during your entire project.
		Our in-house architectural staff meets with you several times to create and refine a design that is right for you and within your target budget. We specialize in designing for the way you live and our clients find our creations both beautiful and functional.
		At this point, we’ve created the ideal design, budget and timeline for you. We’ve helped you select the products you will have in your home with the complimentary help of our decorating specialists. We package all the detailed information into a construction contract that we review and approve together.
		Before construction begins, we meet again to review the schedule and any special needs that you may have. We introduce you to your personal site manager, who will be on-site managing your project, everyday, through out the construction process.
		We are ready to make some saw dust! Your site manager will be busy managing all the details of building your project. However, he is always available to meet with you daily to answer any questions you may have and give you an update on our progress. And, don’t worry about the saw dust, we’ll contain the dirt as best as possible and clean the site everyday to contain the mess and keep it safe.
		Your project is beautiful! However, after construction is completed, we will walk through your project together. Any questions or concerns you have will be answered expeditiously.
		After the project is done, we will collect feedback from you on how we met your overall needs and how we could have done an even better job. This customer satisfaction “survey” is critical to helping us maintain our reputation for being named one of the top builders/remodelers in the country for excellence in customer satisfaction.