| Bowers’
Ideal Customer Experience Model
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You meet with a senior leader
of our business, VP, John Coburn or our President, Bruce
Bowers. We discuss your ‘wish list’ and talk
about how our company will create unique design solutions
and give you an overall Ideal Customer Experience in your
project. In this first visit, we give you a sense for
design and construction costs and time frames. John or
Bruce will be your Bowers Team lead during your entire
project. |
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Our in-house architectural
staff meets with you several times to create and refine
a design that is right for you and within your target
budget. We specialize in designing for the way you
live and our clients find our creations both beautiful
and functional. |
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At this point, we’ve
created the ideal design, budget and timeline for you.
We’ve helped you select the products you will have
in your home with the complimentary help of our decorating
specialists. We package all the detailed information into
a construction contract that we review and approve together. |
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Before construction begins,
we meet again to review the schedule and any special needs
that you may have. We introduce you to your personal site
manager, who will be on-site managing your project, everyday,
through out the construction process. |
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We are ready to make some
saw dust! Your site manager will be busy managing all
the details of building your project. However, he is always
available to meet with you daily to answer any questions
you may have and give you an update on our progress. And,
don’t worry about the saw dust, we’ll contain
the dirt as best as possible and clean the site everyday
to contain the mess and keep it safe. |
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Your project is beautiful!
However, after construction is completed, we will walk
through your project together. Any questions or concerns
you have will be answered expeditiously. |
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After the project is done,
we will collect feedback from you on how we met your overall
needs and how we could have done an even better job. This
customer satisfaction “survey” is critical
to helping us maintain our reputation for being named
one of the top builders/remodelers in the country for
excellence in customer satisfaction. |
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