Bowers Design Build Recognized Among the Top Customer Service Leaders in the Residential Construction Industry

GuildQuality’s 2021 Guildmaster Award Honors Bowers Design Build

Bowers Design Build of McLean, Virginia, received a 2021 Guildmaster with Highest Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

Out of nearly 2,000 eligible applicants, Bowers Design Build is one of only 400 businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

In determining which businesses received the 2021 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.

Bowers Design Build achieved a recommendation rate of 100% from their customers surveyed by GuildQuality.

“Our team works hard to create 100% customer satisfaction; we wouldn’t want it any other way.” – Wilma Bowers, Co-Owner Bowers Design Build

For more on the 2021 Guildmaster Award and qualifications, visit guildquality.com/guildmaster.